Refund Policy

Eligible Items

• Items must be in original, unused condition with all tags attached

• Original packaging, price tags, and brand labels must be intact

• Items must be free from damage, stains, odors, or alterations

• Invoice or order confirmation required as proof of purchase

Non-Returnable Items

• Personalized or customized products

• Innerwear, lingerie, and swimwear (as per Indian hygiene regulations)

• Items marked as "Final Sale" or "No Return"

• Fragrances and beauty products (once opened)

• Fashion accessories like earrings (for hygiene reasons)

• Gift vouchers and digital products

Return Process
Step 1: Initiate Your Return

• Log into your Deevouge account or call customer care

• Go to "My Orders" and select items to return

• Choose return reason from dropdown menu

• Schedule free pickup or generate return shipping label

Step 2: Prepare Your Items

• Pack items in original packaging with all tags

• Include invoice copy and any accessories received

• Ensure items are clean and in sellable condition

• Use original box or suitable packaging material

Step 3: Return Collection

• Free Pickup: Available in major metros (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune)

• Self-Ship: Use India Post, Blue Dart, or DTDC with provided prepaid label

• Drop Points: Available at select retail partners in Tier-2 cities

Refund Processing
Timeline

• Pickup/Receipt: Same day or next day pickup in metros

• Quality Check: 2-3 business days after receipt

• Refund Initiation: 1-2 business days after approval

• Bank Credit: 3-7 business days depending on payment method

Refund Methods

• Original Payment Method: Credit/Debit cards, Net Banking, UPI

• Store Credit: Instant credit with 5% bonus value

• Cash on Delivery Orders: Bank transfer to provided account details

GST and Refunds

• Full refund includes GST amount

• GST invoice will be revised for returned items

• Corporate purchases: GST credit note provided

Exchange Policy
Available Exchanges

• Size exchange within same product line

• Color exchange (subject to stock availability)

• Style exchange within ₹500 price difference

Exchange Process

• Same 30-day timeline applies

• Free exchange pickup in serviceable areas

• Price difference charged/credited to original payment method

Regional Shipping Coverage
Tier 1 Cities (Free Pickup)
Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
Tier 2 Cities (Courier Return)
Jaipur, Lucknow, Kanpur, Nagpur, Indore, Bhopal, Visakhapatnam, Vadodara, Coimbatore, Kochi
Other Areas

• Self-shipping to our warehouse required

• Shipping costs reimbursed for defective products

• India Post acceptance at local post offices

Damaged or Defective Items
Immediate Reporting

• Report within 24 hours of delivery via WhatsApp: +91-XXXXX-XXXXX

• Share clear photos and order details

• Video unboxing evidence preferred for high-value items

Quick Resolution

• Instant replacement for manufacturing defects

• Full refund including shipping charges

• Express delivery for replacement items

Payment-Specific Policies
Cash on Delivery (COD)

• Bank account details required for refund

• NEFT/RTGS transfer within 7-10 business days

• Minimum account verification required

Digital Wallets

• Paytm, PhonePe, GPay refunds processed instantly

• Amazon Pay balance refunded to original wallet

• PayPal refunds: 3-5 business days

EMI Purchases

• EMI cancellation handled with bank directly

• Processing fees may apply as per bank policy

• Partial EMI adjustments for partial returns

Special Circumstances
Monsoon Damage

• Items damaged during monsoon delivery replaced free

• Extended return period during heavy rainfall seasons

• Waterproof packaging for monsoon orders

Festival Rush

• Extended processing time during Diwali/Dussehra

• Priority handling for wedding and festival orders

• Expedited exchange service during peak seasons

COVID-19 Measures

• Contactless pickup and delivery

• Sanitization of returned items before restocking

• Extended return timeline during lockdown periods

State-Specific Regulations
Compliance

• Adheres to Consumer Protection Act, 2019

• Follows state-specific return regulations

• Legal Metrology Act compliance for all products

Consumer Rights

• Right to refund within legal timeframe

• Consumer court grievance redressal

• State consumer helpline numbers provided

Customer Support
Contact Options

• WhatsApp: +91-7879555413 (9 AM - 9 PM)

• Email: returns.india@deevouge.com

• Regional Languages: Hindi, Tamil, Telugu, Kannada, Bengali support available

Response Times

• WhatsApp queries: Within 2 hours

• Email support: 24-48 hours

• Phone support: Immediate during business hours

Service Centers

• Mumbai: Andheri East

• Delhi: Lajpat Nagar

• Bangalore: Koramangala

• Chennai: T. Nagar

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Deevouge India is committed to providing excellent customer service. For any assistance with returns or exchanges, please contact our dedicated Indian customer support team. We understand the Indian market and are here to help make your shopping experience seamless.
Note: This policy may vary during special sales events or promotional periods. Customers will be notified of any temporary changes via SMS, email, or app notifications.